Welcome to our Online Shop
Fiamma Online provides this services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit Fiamma Online Online Store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images are the property of Fiamma Online or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Fiamma Online, with copyright authorship for this collection by Fiamma Online, and protected by U.K. and international copyright laws.
Fiamma Online trademarks may not be used in connection with any product or service that is not Fiamma Online’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Fiamma Online. All other trademarks not owned by Fiamma Online or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Fiamma Online or its subsidiaries.
License and Site access
Fiamma Online grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Fiamma Online. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Fiamma Online. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fiamma Online and our associates without express written consent. You may not use any meta tags or any other “:hidden text”: utilizing Fiamma Online name or trademarks without the express written consent of Fiamma Online. Any unauthorized use terminates the permission or license granted by Fiamma Online. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Fiamma Online so long as the link does not portray Fiamma Online, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Fiamma Online logo or other proprietary graphic or trademark as part of the link without express written permission.
Your membership account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Fiamma Online reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, Comments, Emails and any other content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “:spam.”: You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Fiamma Online reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Fiamma Online and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Fiamma Online and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Fiamma Online or its associates for all claims resulting from content you supply. Fiamma Online has the right but not the obligation to monitor and edit or remove any activity or content. Fiamma Online takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk Of Loss
All items purchased from Fiamma Online are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Fiamma Online attempt to be as accurate as possible. However, Fiamma Online does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Fiamma Online itself is not as described, your sole remedy is to return it in unused condition.
Disclaimer of Warranties and limitation of Liability
THIS SITE IS PROVIDED BY Fiamma Online AND Fuzion Concepts Limited ON AN “:AS IS”: AND “:AS AVAILABLE”: BASIS. Fiamma Online MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Fiamma Online DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Fiamma Online DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Fiamma Online ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Fiamma Online WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN COUNTY LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting Fiamma Online, you agree that the laws of the county of Devon, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Fiamma Online or its associates.
All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for none or short delivery. If there is a discrepancy all deliveries should also be signed for as unchecked, damaged or both, if both apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carriers delivery person. This is when any shortages or damages or both should be noted on the consignment/proof of delivery note and signed for as such.
Any dispute relating in any way to your visit to Fiamma Online or to products you purchase through Fiamma Online shall be submitted to confidential arbitration in Surrey, except that, to the extent you have in any manner violated or threatened to violate Fiamma Online intellectual property rights, Fiamma Online may seek injunctive or other appropriate relief in any county or court in the county of Devon, and you consent to exclusive jurisdiction and venue in such courts.
Site Policies, Modification and Severability
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Fiamma Online Online Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Please note: the Consumer Contracts Regulations we adhere to apply only to Business to Consumer transactions within the European Union. They do not apply to business to business (B2B) and Corporate transactions. They also do not apply to transactions outside of the European Union
Pre-Ordering Goods from Fiamma Online.
From time to time Fiamma Online advertises for sale products which are sold on a “Pre-Order” basis whereby a provisional date of supply will be listed on the product page and the user will accept this date by choosing an option on a product description page dropdown menu. Fiamma Online will endeavour to supply before / on this provisional date, however if there is a possibility of this date changing you will be informed by email. At any time you can cancel a pre-order and receive a full refund.
We may request a none refundable deposit be made in cases where items are special order or fittings are being booked.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
Old “like for like” goods can be sent to us for disposal once you have placed your order successfully on our site. Please contact us once you have ordered to be given the relevant address.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin
If you have any questions about this scheme, just get in touch.
Shipping & Returns Information
Fiamma Online uses Royal Mail or ParcelForce to deliver its packages. Due to the way in which we operate, your order may be made up of multiple packages and dispatched using differing dispatch methods. This means you may receive multiple deliveries.
Where ever possible customers will be given a choice of shipping options, most items which are held in stock will be dispatched within the same day although larger items may be sent direct from the manufacturer which of necessity incurs a longer postal delay.
Whilst every effort is made to stock every product we list on our site, this is not always possible and sometimes events outside of our control may cause a delay.
You will receive an email to confirm your order and delivery details.
Need to return an item?
The Returns Process MUST be followed for all returns to ensure the item is returned to the correct address and your order is processed in a timely fashion.
In addition to this policy you should also refer to our general Terms and Conditions of Sale. We know that you will be pleased with your purchases from Fiamma Online. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for non or short delivery. If there is a discrepancy all deliveries should also be signed for as unchecked, damaged or both, if both apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carriers delivery person. This is when any shortages or damages or both should be noted on the consignment/proof of delivery note and signed for as such. Items should be returned in their original packaging complete with all accessories and documentation.
Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method and reimburse any reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage.
Special Orders / Personalised or Custom Orders
It is our policy that we do not exchange or refund personalised items or special orders except where the item is faulty.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it is more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a direct service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Bargain Basement Items (Used)
Please note that our Bargain Basement Items (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Protection Regulations (CPR) 2013 you can do so provided you inform us of your decision within 14 Calendar days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you have informed us that you wish to return goods under the CPR, you have 14 calendar days to do so, at your own expense. Once the item is received by us, we will issue a full refund for the product to your original payment method including postage (Except where a premium / additional delivery method was specified by the customer whereupon only standard postage fees will be refunded). Please note this policy has some limitations and does not apply to business customers. The following items are not eligible for return: electronic software downloads and opened software.
We will make the reimbursement without undue delay and not later than 14 days after either date we receive the returned goods or 14 days after you provide evidence of the returned goods.
We may make a deduction from the reimbursement for the loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Fiamma Online policy is one of 100% customer satisfaction.
Our main return address is shown below, note however some items will need to be returned direct to the manufacturer / distributor and in these cases you will be advised of the full address during the RMA Process:
Fiamma Online Returns
Unit 7 Thorntree Units,
Liverton Business park